We’re Here to Help!
Got questions? We’ve got answers. If you don’t see what you’re looking for, contact us here
Product Questions
What is [Your Product Name] and how does it work?
[Your Product Name] is a [brief product category or purpose, e.g., “portable back massager”] designed to [solve a specific problem or fulfill a benefit]. It works by [simple explanation of function/mechanism].
Who is this product for?
It’s made for anyone who [describe ideal use case or customer segment]. Whether you're [describe 1–2 different types of customers], [Product Name] is designed to be [easy, effective, safe, etc.].
What materials or ingredients do you use?
We only use [premium, eco-friendly, hypoallergenic, medical-grade, etc.] materials. Our product is [vegan/cruelty-free/BPA-free, etc.], and free from harmful substances like [list if needed].
How should I use [Product Name] for best results?
Use it [once/twice daily or during specific times]. Make sure to [any prep or setup], and follow the [included instructions/user manual/video demo].
How long before I see results?
Most customers see results in [X days/weeks], depending on consistency and individual usage. We recommend using it for [minimum usage period] for best outcomes.
Do you offer different sizes/colors/models?
Currently, we offer [number] variations:
Color: [List colors]
Size/Model: [List if applicable]
More options are coming soon!
Is there a warranty or guarantee?
Yes! We stand by our product with a [30-day money-back guarantee / 1-year limited warranty]. If there’s an issue, we’ll make it right.
What do other customers say?
Our customers love [Product Name]! Here’s one review:
“I’ve tried so many similar products, but this one actually works — and feels amazing!” – Alex G.
You can read more real reviews here.
Ordering and Payment
How do I place an order on your website ?
To place an order, simply browse our website, select the desired items, and add them to your cart. Once you're ready, proceed to the checkout, where you can provide your shipping information and payment details to complete the purchase.
What payment methods do you accept ?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can choose your preferred method during the checkout process.
Is it safe to enter my payment information on your site ?
Yes, absolutely. We prioritize the security of your personal and payment information. Our website uses encryption technology to safeguard your data during transmission, and we do not store any payment details on our servers.
Order Status and Tracking
What is the status of my order ?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
How can I track my order ?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the shipping carrier's site to monitor the status and location of your package
Order Modifications
Can I change my order ?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support.
Can I change my shipping address after placing an order ?
Unfortunately, once an order is placed, we are unable to modify the shipping address. Please double-check your shipping information before completing your purchase.
Can I change my shipping method after placing an order ?
Once an order is placed, the shipping method cannot be changed. If you need to expedite shipping or make changes, please contact our customer support team as soon as possible for assistance.
Shipping Information
Where do you ship ?
We currently ship in the United-States.
For shipping outside of these countries, please reach out to our support.
How long does it take to ship my order ?
Once you've placed your order, it usually takes X to Y days to process it for delivery.
How much does shipping cost ?
There's no cost for shipping on any orders from our store.
What are the shipping options available ?
There's no cost for shipping on any orders from our store.
What happens if my package is lost or delayed ?
In the rare event that your package is lost or significantly delayed, please contact our customer support team. We will work with our shipping partners to investigate the issue and provide a suitable resolution.
Can I schedule a specific delivery time ?
Unfortunately, we cannot schedule specific delivery times. The delivery timeframe is determined by the shipping carrier and the chosen shipping method.
What if I'm not home ?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Returns and Refunds
What is your return policy ?
Our return policy allows you to return items within 30 days of receiving your order. Items must be in unused and resalable condition with all original tags and packaging.
How can I initiate a return ?
To initiate a return, please log in to your account, go to the order history, and select the item(s) you wish to return. Follow the instructions provided to complete the return request.
Is there a return shipping fee ?
Return shipping is free for eligible items within the specified return period. Details about return shipping fees, if any, will be provided during the return process.
Can I return an item for a refund or exchange ?
Yes, you can choose either a refund or an exchange for eligible items. Please specify your preference during the return request process.
How long does it take to process a refund ?
Once we receive your returned items, refunds are typically processed within 30 business days. Please note that it may take additional time for the refund to reflect in your account.
What should I do if I receive a defective or incorrect item ?
If you receive a defective or incorrect item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund.
Can I return an item after the specified return period ?
Unfortunately, we cannot accept returns beyond the specified return period. It's essential to initiate the return within the designated time frame for a smooth process.
How can I check the status of my return ?
You can check the status of your return by logging into your account and navigating to the order history. We will also send you email notifications at each stage of the return process.
Additional Information
Do you have physical stores ?
We currently don't have any physical stores under our brand name. However, we do have several distributors in the US.
Is there a warranty ?
We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 30 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
How can I contact you ?
To reach your team you can use the 24/7 Live Chat on the website, or email us at support@thedoggylove.